Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) section! Here, you will find answers to the most common queries about our products, services, and policies. Whether you need information about shipping, returns, product details, or account management, our FAQ section is designed to provide you with quick and comprehensive solutions. If you can’t find the answer you’re looking for, feel free to contact our customer support team for further assistance.
Yes, we will be releasing more styles and products weekly! Be sure to follow us on Facebook or Twitter and enable notifications for sales and new arrivals!
Yes, we do ship Worldwide!
Once you place your order, there will be a 2-6 day processing period followed by a 5-12 day shipping period. In total, it can take anywhere from 2-3 weeks to receive your items. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
Yes, of course! All orders include tracking after the order is processed (2-6 days). Email: [email protected] with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.
We currently accept Stripe, PayPal and credit card payments!
If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.