All items available on Alibay Store are made-to-order. This means that when you place your order, we produce that item specifically for you, ensuring the highest quality!

While most packages arrive on time, occasionally orders may arrive after the estimated delivery date. Possible reasons for delayed delivery include:

• Incorrect address details
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

If your package hasn’t arrived as promptly as expected, we offer options for resending or refunding your order upon your request. Please contact us at [email protected], and we’ll promptly assist you.

Please note that customs policies vary widely, and some countries may impose import fees upon receipt of your shipment. Taxes are not included in the prices displayed on our website, and you may be responsible for paying duties and taxes upon delivery. Import taxes, duties, and other customs fees are determined by your local customs office.

Shipping Information time frame

Please note

The above time frames apply to orders shipped within the US using standard shipping methods.

For international orders, additional days may be required for customs clearance. We regret any inconvenience caused by delivery delays due to customs processing. International shipping typically takes between 10 to 20 days.

For orders delivered to PO boxes, please ensure to include the full zip code in your shipping address.

For modified orders, production times may be extended by 1-2 days.

All items offered on Alibay Store are manufactured and shipped from the US.

During peak shopping seasons, processing and delivery times may be extended by 4 to 8 business days beyond the usual time frames. We appreciate your patience during these periods and thank you for choosing Alibay Store.

Track your orders here: Track Order

For any inquiries, please contact us at [email protected]. We’re here to help!